These Notbank Terms of Service DO NOT apply to residents of the EEA, including the EU and all associated overseas countries and territories, Andorra, Monaco, San Marino, Switzerland, Vatican City, United Kingdom, USA and its territories, Canada, United Arab Emirates, Australia, and New Zealand. If you are a resident of any of these jurisdictions, please refer to the relevant terms for your jurisdiction.

Terms and Conditions

Last updated: June 22, 2025

1. General Provisions
1. Please carefully review these terms and conditions (T&C) governing your relationship with the Notbank group. By clicking accept, or by accessing, registering, or using our services, whether through the website www.notbank.com, API, mobile applications, or any associated service, you agree to be bound by these terms and conditions.
2. These T&C shall govern the transactions between you (the 'User') and the service provider through your use of the www.notbank.com platform (the 'Platform').
3. If the T&C are not acceptable to the User, the User must refrain from accessing and/or using the Platform and immediately suspend use of the Services. Any person who does not accept the T&C, which are mandatory and binding, must refrain from using the Services.
4. The Platform contains links to the system for accessing payment methods, exchange of crypto assets and/or other virtual assets (the 'System') operated by the service provider, either directly or through a third party legally established in a regulated market.
5. The User's relationship with the service provider through the Platform is entirely separate from Notbank, which is neither owner nor operator nor has control over those sites and/or services related to the System.
6. The above is without prejudice to the liability that Notbank may have through its local operators in the functions that are their responsibility and the payment processing and collection service.
7. The use and access to the Services is not permitted by persons or from jurisdictions regarding which there are current regulations that impose insurmountable prohibitions on using the service.
8. The service provider reserves the right to modify these Terms of Use at any time.
9. The service provider commits to making reasonable efforts to inform users of changes in the terms of use through the means it deems appropriate.
10. Once changes are made to the terms of use, if the user continues using and accessing the site, it will mean that they accept such changes.

2. DEFINITIONS
1. Digital Asset: means any digital asset or currency used on the Platform.
2. Application and/or Applications: any computer means of accessing the Platform www.notbank.com.
3. Wallet: virtual account opened on the Platform that reflects the balance data of Funds and collections and payments made by the User.
4. Notbank or Notbank Global: refers to the group of companies that have been mandated to collect deposits and process transactions.
5. Service provider: any legal entity that owns the platform www.notbank.com, that directly or through a third party carries out all cryptocurrency and virtual asset buying and selling operations.
6. Financial Entity: those entities included in the Financial Entities Law in each corresponding country where the service provider has operations.
7. Funds: those Funds that are reflected in the User's Wallet and are accounted for by the Provider in accordance with applicable regulations.
8. Platform: computer system owned by the service provider that records and reflects the balance and movements of Users' Funds that can be accessed through Applications.
9. Services: the services provided by the administrator directly or through companies belonging to Notbank Global, or through other various companies.
10. Fees: the fees and/or costs to which the Services will be subject.
11. User: interchangeably, the clients and beneficiaries of the Services, including without limitation: (i) registered users, (ii) as well as anyone who occasionally visits and/or uses the Platform and/or Services.

3. SERVICES
1. The service provider provides secure and simple exchange of digital values against local currency or other digital values through a marketplace or online platform.
2. The marketplace allows registered users to perform observation, purchase, sale and exchange operations of digital values, such as ETH, XLM, BTC, among others.
3. The service provider reserves the right to reject, cancel, suspend or deny transactions made through external platforms that do not comply with applicable local regulations.
4. Funds paid through Notbank Global do not accrue interest. Both Notbank Global and the service provider are not a credit institution or other business regulated by the financial entities law of each country.
5. The User understands and accepts that the Platform allows the User to send and receive electronic money and/or fiat money (the 'Funds'), as well as to convert one digital asset into another.
6. The T&C and their acceptance via electronic or computer means are a valid and legal commitment between the User and the Provider.
7. The User must review these T&C each time they access the Platform, as they are mandatory and binding.

4. THE PLATFORM
1. The service is provided through an exchange or web platform that allows registered users to trade digital values, either through a national currency or through other digital values.
2. The platform and digital asset custody services are provided by the service provider. Who is authorized to outsource part or all of this service.
3. The custody services of fiduciary assets are provided by local financial entities according to the currency used.
4. The Services of the service provider are intended to be a means for Users to personally and independently credit funds to their account and carry out buying and selling activities of virtual or digital assets.
5. Transactions that the User performs with their Funds will be considered performed, and therefore effective, when they have been confirmed by the service provider and not when they have been initiated or requested by the User.
6. The service provider reserves the right to cancel, reverse, settle, annul, extinguish, suspend and/or dismiss any transaction made by the User when there are reasons that in its judgment may affect the correct operation of the platform.
7. The User acknowledges and assumes any risk, cost, loss, and/or liability incurred by the service provider, or Notbank Global, including legal fees.
8. The service provider will be able to reimburse the User, when requested, the equivalent amount of the Funds available in their Wallet, as long as they have not been previously used.
9. The operation of the Platform may be partially or totally restricted at any time, either scheduled or suddenly.
10. The service provider reserves the right to reverse any operation that has been carried out as a consequence of an interruption in the service or failure in the operation of electronic communications.
11. Losses derived from fraudulent and/or accidental transactions may not be recoverable.
12. The service provider reserves the right to suspend, cancel or not execute orders that are suspected of violating these T&C.
13. Neither the service provider nor Notbank Global will be liable for misuse of authentication or data protection methods used by the User.
14. The service provider and Notbank Global will not be liable for failures and/or errors in the operation of the device, operating system and/or software used by the User to access the Services.
15. Internet transmission risks: the client understands that there are risks associated with the use of services provided through an internet-based platform.
16. Considering that blockchain is a technology that is in full development, being impossible to guarantee that it will be available 100% of the time, Notbank publishes the service status in real time.
17. The service provider reserves the right, without any communication and/or explanation, to convert into a stablecoin the balance that the client maintains in a certain cryptocurrency.
18. The service provider reserves the right, in any case and without any communication and/or explanation, to prohibit access to its Applications and/or Services to any person.
19. The User acknowledges and agrees that the service provider and Notbank Global are not responsible for any event or circumstance that affects any of the institutions where user assets are held in custody.
20. Operations with Funds may be subject to delays, setbacks and/or conditions that may affect their transmission or execution.
21. Likewise, the service provider may require the User to confirm an instruction by telephone or by any other authentication means designated for that purpose.
22. All exclusions and limitations of liability set forth in these terms and conditions in favor of the service provider extend to Notbank Global in its capacity as mere payment processor and collector.

5. THE USER
1. Registration on the platform: in order to use all platform functionalities, users are required to provide truthful and updated information upon registration.
2. Information Verification: for the sole purpose of validating the information presented by the User, verification of authenticity through specialized third parties is authorized.
3. The service provider, at its sole discretion, may suspend, reject, or remove from its active user registry those who violate site rules and these T&C.
4. The documentation presented will be subject to verification through the platform. The requirements for each documentation will depend on the transaction amount the user wishes to make.
5. Additionally, the service provider may request information it considers relevant or necessary for the use of platform functionalities.
6. Failure to comply with any information request will result in account suspension and closure.
7. User Security System: The service provider provides multiple security systems through the platform. It is the sole responsibility of users to make proper use of them.
8. The user account is personal, unique and non-transferable.
9. The user declares that the information provided is accurate and it will be the user's responsibility to keep it updated.
10. The facilitation, sale, assignment or transfer of personal accounts to third parties is prohibited.
11. Any attempt to use another user's account without authorization will result in account termination.
12. The service provider reserves the right to reject registration applications or cancel a previously accepted one without prior notice.
13. Any violation of these Terms and Conditions may result in compensation in favor of the service provider for damages caused.
14. The user expressly declares that they will not use the platform or any service provided by the service provider for illegal or criminal activities of any kind.
15. The service provider receives and makes transfers exclusively through bank transfer according to the banking agreements of each respective country.
16. The service provider will not make any refund to accounts whose holder does not match the account holder on the Platform.
17. To register as a User and use these Services, the User must be of legal age required by applicable law.
18. The User acknowledges that there are various technological and cyber risks, including fraud, inherent in the use of electronic or digital means.
19. It is the User's responsibility to activate the two-step authentication method.
20. It is the User's responsibility not to share or provide their identification data, credentials and access passwords to third parties.
21. The User agrees that the service provider will use as means of contact and notification, the email address with which they registered when opening their Account.
22. The service provider will at no time request confidential or secret User data via email or any means other than the secure site.
23. The User acknowledges that all their decisions are made solely and exclusively in their own name and on their own account.
24. The service provider reserves the right to modify its conditions without prior notice.
25. Proper use, handling and/or custody of signatures, private keys, access codes, passwords and any other data necessary for access to Accounts and/or Wallets ('Secrets') will be the sole and exclusive responsibility of the User.

6. PLATFORM MOVEMENTS AND FUNDS
1. The service provider maintains a record of transactional movements that allows identification of User payments and collections and Fund balances in User accounts.
2. The User may download a transaction receipt at any time showing each operation performed.
3. In case of error, the User will have 30 calendar days to notify the service provider; after this period it will be understood that the User acknowledges and accepts the status of their account.
4. Likewise, the User may download the tax receipt for fees associated with operations performed on the platform.
5. The service provider will at no time be responsible for fluctuations that may result from changes in the purchasing power of funds used in the Applications.
6. The service provider does not request or require the User to maintain Funds in their Wallet. Funding the Wallet is necessary exclusively to use the Services the User desires.

7. MONEY LAUNDERING AND TERRORIST FINANCING PREVENTION POLICY
1. The service provider's Money Laundering and Terrorist Financing Prevention ('AML/CFT') policy is guided by Financial Intelligence Unit ('FIU') resolutions and criteria established by the Financial Action Task Force (FATF).
2. The User acknowledges that the service provider will strictly comply with valid requirements from any competent authority.
3. In case of suspicion that a User or Wallet is violating any AML/CFT provision, the User acknowledges that the service provider has the right to conduct necessary investigations.
4. As part of our AML/CFT policy implementation, the service provider reserves the right to request any additional information to determine or corroborate the User's identity.
5. The service provider may also share information with Financial Entities in accordance with each country's Law, to comply with its legal obligations.
6. The service provider maintains and permanently monitors the User's risk level and establishes daily, monthly and annual limits for using the Services.
7. Having met the established information and documentation requirements, the User may use the Services with determined deposit, withdrawal and monthly balance limits.
8. The service provider reserves the right not to open accounts, Wallets and/or Users to persons who at its sole discretion do not meet the established requirements.
9. Similarly, the service provider reserves the right to modify, at its sole discretion, its risk control and asset laundering prevention policy.
10. Upon registration on the Platform, the User must provide certain registration data and information to verify their identity.
11. Registration of more than one User for the same natural or legal person is prohibited.
12. Deposits from accounts at Financial Entities in the name of third parties other than the Wallet holder User are prohibited.
13. The service provider reserves the right to suspend, cancel or modify any aspect of the Wallet and/or Platform related to the provision of Services when applicable conditions are met.

8. RISK DISCLOSURE FOR VIRTUAL ASSETS
1. When performing operations with virtual assets, you must consider the following risks:
2. Virtual Assets are highly volatile and can be high-risk, so investors should exercise extreme caution with respect to the products.
3. A Virtual Asset is not legal tender, therefore it is not issued or backed by the government or national authorities.
4. Virtual Asset transactions may be irreversible and, consequently, losses due to fraudulent or accidental transactions may be non-recoverable.
5. The value of a Virtual Asset may be derived from the continued willingness of market participants to exchange fiat currency for a Virtual Asset.
6. The extreme volatility and unpredictability of a Virtual Asset's price relative to fiat currencies may result in a total loss of investment in a short period of time.
7. Legislative and regulatory changes may adversely affect the use, transfer, exchange and/or value of Virtual Assets.
8. Virtual Asset transactions are considered executed only when recorded and confirmed by the trading platform.
9. The nature of Virtual Assets exposes them to fraud or cyberattack risks.
10. The nature of Virtual Assets means that any technological difficulty experienced by the virtual asset service provider may mean that customers cannot access their assets.
11. Loss or theft of private keys may result in total loss of access to Virtual Assets without possibility of recovery.
12. The networks on which Virtual Assets depend may face interruptions or congestion due to technical problems, cyberattacks or other factors.